Field Application Engineer & Business Development for Regrinding
Location:
Hyogo, Kobe, JP, 651-0086
Summary: The Field Application Engineer is responsible for providing technical assistance to customers.
Essential Duties and Responsibilities:
- Lead technical support for the rotary cutting team and customers: commissioning, troubleshooting, operator training.
- Understand customers’ production processes when they interact with our tools.
- Analyze customer specifications and gather all required information for designing new products.
- Support the design office in creating tools and systems that meet customer requirements at optimal cost.
- Participate in risk analysis for new products and high‑risk projects; organize project meetings.
- Perform customer material analysis (if at production site). - Conduct CRC/CC expertise. - Provide support to re‑sharpening centers.
- Manage technical documentation of products in PDM‑Link.
- Manage technical training for internal teams and customers.
- Contribute to design rules for rotary knives, stations, and anvils. - Contribute to R&D projects as project lead or team member.
- Monitor technical developments in the field to remain innovative.
- Follow production tests.
- Organize and manage customer visits and business travel (up to 60% of the time).
- Contribute to managing and resolving non‑quality reports and CCF; propose corrective actions.
- Maintain strong working relationships to support teamwork.
WORKING RELATIONSHIPS:
- Contacts with customers to develop specifications and provide technical support.
- Contacts with sales management teams to ensure projects meet timeline expectations.
- Contacts with design office, methods, and production for developing new production methods or new products.
- Contacts with Quality for monitoring FNC/CCF and corrective actions.
- Contacts with the CRC team for training and technical documentation.
RESPONSIBILITIES:
- Ensure proper commissioning and troubleshooting of tools sold to customers.
- Conduct risk analysis on orders, bringing field expertise.
- Provide field knowledge to internal Hyperion services.
- Support the customers and Hyperion team across APAC.
Autonomy: Autonomy during travel. Autonomy in expertise. Autonomy in processes and procedures.
Performance Control: Monitoring high‑risk projects (risk analyses, kick‑off and production launch meetings). Number of CCFs (at start‑up, linked to high‑risk projects, others).
PROFESSIONAL KNOWLEDGE:
- Master’s degree (BAC+5) in Mechanical Engineering or similar.
- 10+ years experience in related field.
- Able to communicate in written and spoken English.
- Customer‑oriented. Good communicator.
- Rigorous, precise, well organized. Multi‑tasking.
- Proactive: seeks information rather than waiting for it.
- Able to work in a team. - Able to read industrial technical drawings.
- Able to work within a transversal hierarchy.
Travel: The person is required to travel 50-60% of the time. He/she is required to travel once in every quarter to France.