IT Process Manager - Supply Chain

Summary

The IT Process Manager supports the Supply Chain & Manufacturing functions as the liaison to the IT team. The role is responsible for partnering with business and IT to formulate multi-year technology roadmaps. The role also is responsible for engagements across business and IT functions, portfolio planning and execution, facilitating requirements sessions, and communicating requirements to the IT organization.  This role is to serve as the key contact for the supply chain & manufacturing teams to facilitate and prioritize system, data, reporting needs to the IT organization. 

This position is hybrid with 2-3 days/week in the office for collaboration with the IT and Supply Chain teams. 

Essential Duties and Responsibilities

• Conduct 1-1 meetings with appropriate leadership to be able to understand business needs and provide input for potential technology related solutions.
• Serve as the subject matter expert in the business processes and supporting applications specifically within one or more of these areas of expertise: demand, supply chain planning, manufacturing, warehousing, shipping, inter-company order types, etc.
• Drive alignment of business objectives and IT priorities to maximize the business value delivered by IT.
  Identify innovative solutions and opportunities for improvements in area.
• Develop processes, standards, best practices and supporting systems in aligned areas.
  Translate business needs into IT demand and requirements on IT delivery.
• Provide information to support business cases and business prioritization of demand.
• Allow Process Areas to optimize the investment in IT through fact-based decisions.
• Provide visibility and transparency of IT costs and risks.
• Drive business demand to IT and delivery Services to ensure effective delivery.
• Progress demand according to governance and processes.
• Lead and take ownership of all demand within aligned process areas and ensure demand is progressed in an effective way.
• Ensure that business needs are translated into IT demand and then requirements on IT delivery.
• Manage the work to develop, communicate, anchor an IT plan and budget that is linked to the business planning in the Finance process area.
• Lead projects with responsibility of Project charter, Project plan, budget and delivery on target to achieve the business objectives.
• Communicate and promote demand process and governance within aligned areas.
• Escalation point for IT related issues within aligned areas.
• Provide visibility of delivery capacity and demand dependencies.
• Keep proactive control and follow up on IT cost.
• Provide input into forecast for IT capacity planning.
• Verify that IT is delivered according to expectations and business needs.
• Ensure business use and value realization of solutions in cooperation with business.
• Drive business demand to decision makers and management teams.
• Act as business project manager supporting IT project managers, or act as IT project manager if required according to Hyperion project methodologies.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Work Experience

• +5 years experience with ERP process configuration.
• +5 Years with IT Project Management, implementing IT solutions.

Technical Skills/Physical Requirements

• Deep knowledge of use of Finance IT systems ERP, reporting and BI systems is a prerequisite
• ERP Infor M3 and IT/Business Consultancy experience would be an advantage
• Travel - some international travel required.