AI Intern

Summary

Provide hands-on support to the AI Center of Excellence team by helping colleagues understand changes to their work, build confidence with approved AI tools, and adopt new ways of working responsibly and effectively. Partner across functions to support stakeholder engagement, change readiness, communications, training, learning resources, AI Champion activities, user feedback, and adoption measurement and reinforcement. The role helps bridge AI capabilities and everyday work by building colleagues’ understanding, confidence, and readiness to adopt new ways of working.
This is a 20 hour/week remote position. The hours must be performed Monday – Friday between the hours of 8:30 - 1:00 p.m. EST. Strong preference to students based in Eastern or Central time zone. 

Essential Duties and Responsibilities

Use-Case Enablement & Adoption Support
•    Help document how AI use cases affect colleagues’ day-to-day work, learning needs, and adoption experience across functions.
•    Support aspects of use-case lifecycle including discovery, pilots, rollout, and closeout through stakeholder engagement, readiness activities, communications, training, and adoption follow-up.
•    Assist with documenting affected audiences, current and future ways of working, user needs, adoption barriers, training needs, and adoption success criteria.
•    Maintain enablement and change management materials, trackers, action items, decisions, owners, deadlines, and follow-ups across AI initiatives.

User Enablement & Training 
•    Create and update quick-start guides, prompt libraries, job aids, presentations, facilitator resources, FAQs, playbooks, and internal knowledge resources.
•    Support foundational AI learning sessions, use-case-specific training, office hours, and learning follow-up activities.
•    Assist with AI Champion communications, resources, training coordination, use-case handoffs, and engagement activities.

Communications, Change Management & Adoption
•    Support stakeholder engagement, readiness activities, audience and impact assessments, adoption planning, communications, reinforcement, and feedback collection.
•    Draft clear, audience-appropriate communications for AI Champions, licensed users, and broader associate audiences as needed.
•    Gather feedback from colleagues and stakeholders and use it to improve learning, support, and adoption experiences.
•    Help identify and share success stories, lessons learned, productivity wins, adoption barriers, and opportunities for improvement.

Practical AI Use & User Feedback Support
•    Test and refine prompts for common business workflows in Microsoft Copilot, ChatGPT, and other approved generative AI tools.
•    Document reusable prompt templates, examples, and best practices by function or workflow.
•    Gather business-user feedback on AI agents, assistants, or configured solutions, focusing on usability, clarity, learning needs, and readiness; document questions and issues for the appropriate solution owners and support user handoffs.
•    Help colleagues review AI outputs for usefulness and accuracy, capture feedback, and refine prompt examples and learning resources to support effective use.

Adoption Measurement & Reporting
•    Monitor usage metrics and adoption trends
•    Conduct user surveys and summarize feedback
•    Build simple dashboards or reports for leadership updates

Governance & Responsible AI Support
•    Learn and assist with enterprise platform administration under team guidance, including configuration, governance, usage controls, and documenting and testing configuration changes.
•    Help document and communicate responsible AI guidance, approved-use expectations, and relevant policies or guardrails.
•    Assist with reviewing use cases and workflows for data, privacy, access, security, and compliance considerations

Cross-Functional & Digital Workplace Support
•    Support meetings, track action items, and maintain artifacts as needed
•    Coordinate with IT, legal, and business stakeholders as needed
•    Support meetings, workshops, action tracking, scheduling, and preparation of materials for working sessions and leadership updates.
•    Help organize and maintain AI Enablement content in Microsoft 365, including Teams and SharePoint

Qualifications

•    Foundational understanding of AI and large language models.
•    Hands-on experience using Microsoft Copilot, ChatGPT, or comparable generative AI tools for prompting, content development, research, analysis, or productivity tasks.
•    Proficiency with Microsoft 365, particularly PowerPoint, Excel, Teams, Outlook, Word, and SharePoint.
•    Strong analytical and problem-solving skills.
•    Excellent written and verbal communication skills.
•    Ability to synthesize information and create clear, audience-appropriate documentation and presentations.
•    Foundational understanding of technical concepts such as system configuration, user permissions, and access controls, with the ability to learn how enterprise platforms are administered.
•    Strong organizational skills, attention to detail, and ability to manage multiple tasks and follow-ups.
•    Ability to work independently and collaboratively across functions.

Preferred Experience

•    Experience using Microsoft Copilot, ChatGPT or other AI tools in academic or professional settings.
•    Exposure to prompt engineering concepts.
•    Experience creating training materials, job aids, presentations, or facilitating workshops.
•    Interest in AI enablement, digital transformation, responsible AI, or the people side of technology change.
•    Basic data analysis and visualization skills using Excel, Power BI, Tableau, or similar tools.
•    Basic SharePoint page or site design experience, including organizing content, applying simple layouts, and maintaining user-friendly resources.
•    Experience supporting projects, coordinating stakeholders, or maintaining trackers, action logs, and status updates.

Education and/or Work Experience

• Current student pursuing a Bachelor’s or Master’s degree in Business, Engineering, Computer Science, Information Systems, Data Science, or a related field.
• Strong academic standing preferred.
• Coursework in AI, data analytics, digital transformation, product or project management, or training is a plus.