Global Domain & System Admin

Summary

The Global Domain & System Administrator will support Hyperion Global Server farm in data centers and offices across all supported business units. This includes Windows and Linux Servers. This is a hybrid position based in our Worthington, OH location. 

Essential Duties and Responsibilities

• Management of business support and IT within Hyperion focus by: Operating within the core values and operating principals of the organization, provides real-time technical support and analysis for internal and external business users.
• Support the Global Server environment including activities such as provisioning, maintenance & troubleshooting of physical and virtual servers.
• Maintain the highest level of expertise in designated products and components of the Global Server Operating System and associated hardware
• Provide troubleshooting support and advanced analysis of requests within the Global Server Environment
• Own, track, and resolve Global server (physical and virtual servers) trouble tickets, related incidents, and requests
• Prepare and maintain configuration documentation
• Maintain infrastructure physical server equipment inventory and manage hardware life cycle.
• Installs, configures, maintains, administers and integrates vended systems, third party application servers and system software and hardware within the Windows Environment
• Coordinates and performs firmware upgrades and patch management to Operating System and Application software
• Monitors and ensures that backup data and resilience methods are scheduled and function appropriately

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Work Experience

Coordinate system hardware and software testing with development teams to ensure transparent implementation and appropriate capacity

• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent combination of education and experience.
• 3-5 years of experience administering Windows Server environments.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent written and verbal communication skills.
• Knowledge of disaster recovery, business continuity, and IT infrastructure best practices.
• Demonstrated ability to manage multiple priorities and work independently with minimal supervision.
• Strong customer service orientation and commitment to delivering high-quality IT support.
• Ability to work collaboratively across global teams and business functions.
•  

Technical Skills/Physical Requirements

• Experience supporting physical and virtual servers in an enterprise environment.
• Experience with Active Directory, VMware or Hyper-V, and enterprise backup solutions preferred.
• Working knowledge of Linux operating systems preferred.
• Microsoft, VMware, or Linux certifications are a plus.