Senior Credit & Collection Administrator

Summary

Administer Credit & Collections AR – Order-to-Cash processes. Responsible for Credit and Collections activities and the execution of key projects supporting strategic initiatives for AR - Order to Cash process. Execute performance driven KPI’s improving Net Operating Working Capital.  These activities often involve managing projects, facilitating communication, and collaborating among cross-functional groups. Provide operational support and technical expertise within the AR Order to Cash processes.  The position will drive improvements and efficiencies within AR – Order to Cash function utilizing best practices, DMAIC lean principals, and performance management.

Essential Duties and Responsibilities

• Evaluates new and existing customers’ credit worthiness, establishing credit limits and guidelines within assigned levels of approval. Establish Credit Limits by performing financial and payment history reviews to analyze the following but not limited to information: Corporate Description, Company Officers, Number of years in business, number of employees, payments within industry, UCC Filings, Debt analysis, Capital requirements and capabilities, Annual Sales, Net Profit, Current Assets, Total Assets, Current Liabilities, Long-term Liabilities, Equity, Cash Flow, DSO figures within industry, Cost of Capital analysis, and credit references.
• Assists with analytical reporting to Hyperion organization on key AR Order to Cash KPI’s.
• Explores opportunities to automate repetitive and routine functions.
• Collaborate with team members implementing best practices for continuous improvement and DMAIC Lean principles.
• Provides support to team providing cross coverage, training, and technical support.
• Assists with the facilitation of Credit and Collection policy and procedures.
• Assist with AR Kaizen Events and lean principals positively impacting AR Order to Cash processes.
• Provides resolution to customer’s daily orders related to credit and collection procedures.  
• Takes appropriate action resolving delinquency and improving cash position through daily collection efforts. 
• Proficient in High Radius system application supporting team in daily collections.
• Assists with onboarding and training of new and existing AR - Order-to-Cash roles.
• Assist with Chapter 7 & 11 Bankruptcy proceedings: Post-petition, Pre-petition, Reclamation, Preferences, Proof of Claims and reporting to mitigate risk and bad debt loss.
• Coordinate T.P. Collection process working with agencies to reduce bad debt and recover balances.
• Execute and streamline payment process through: ACH/EFT, Wire Transfers, Credit Cards, and checks.
• Negotiate and manage structured payment plans with customers having cash flow difficulties reducing outstanding balances. Some payment plans will require the execution of promissory notes and amortized payment schedules.
• Manage Dunning Letter processed as outlined in policy and procedures.
• Maintains a cooperative problem-solving relationship with internal and external customers, sales, customer service, and manufacturing operations ensuring the timely completion of AR Order-to-Cash requirements.
• Other duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Work Experience

• At least 3-5 years of experience in a manufacturing-based Shared Services-like role.
• A bachelor’s degree in business, accounting or finance is preferred.
   

Technical Skills/Physical Requirements

• Deep understanding of accounts receivable and order-to-cash processes.
• Experience using and configuring systems that support the AR - Order-to-Cash functions.
• Proven track record of setting aggressive targets and meeting business goals through team interaction and involvement.
• Demonstrated ability to lead multifunctional matrixed teams. 
• Demonstrated ability to work effectively with global teams.
• Outstanding leadership, communication, and interpersonal skills.
• Demonstrated success in delivering results through cross-functional initiatives.
• Expertise in planning, prioritizing, organizing, and executing projects in a global, matrixed environment.
• Strong proficiency in Microsoft Word, Excel, PowerPoint, and Business Intelligence software.
• Business Impact - Understands the business and stays abreast of industry trends; thinks strategically for their area and sets a course that will best support the business; establishes financial and organizational goals, objectives, and deadlines; recognizes and helps remove obstacles and barriers; shows determination and resiliency when important issues are at stake; acts with a sense of urgency.
• Effectiveness – Can take an initiative and drive work forward with little supervision and guidance.  Can accomplish goals individually, through managing a team, and through working cross-functionally.
• Travel - 5% travel required.