Customer Service Representative (Temporary)
Location:
BARCELONA, B, ES, 8107
Summary:
This position will ensure delivery of excellent customer service through prompt and accurate processing of orders. The Account Specialist will assist with resolving inquiries by communicating and coordinating order activities with other departments.
Essential Duties and Responsibilities
- The first point of customer contact is for general inquiries such as order intake, pricing, products, scheduling, etc.
- Enter orders, prioritize global allocation of products, and communicate delivery
- Liaison between customer / commercial teams / production and supply chain / other internal departments
- Obtain and evaluate all relevant information to process and resolve customer inquiries and complaints
- Work with manufacturing to improve sales forecasts / availability and to ensure on-time shipments via scheduling, prioritization of post press processes, etc.
- Primary phone coverage for incoming calls to customer center
Your profile
- Experience in Oracle, SAP or M3 or similar system a plus
- Ability to navigate a complex organization and execute across multiple functions
- Self-Starter and highly motivated
- Strong communication (written and verbal), interpersonal, and organizational skills
- Experience with customer order entry of industrial business-to-business products
- Proven professionalism with the ability to use discretion and sound business judgment
- Proficiency with Microsoft Office: Outlook, Word and Excel
- Must have the ability to quickly learn Customer Service software applications, experience in M3
- High attention to detail required
- Ability to work in a fast-paced environment
- Good level of spoken and written English. Other languages would be an advantage